Vodacom has been *****ing my money since March and no one cares enough to handle the complaint

<p>Good day, I have been writing reviews about Vodacom since May. Vodacom is debiting my account every single month. I should be getting 75 minutes per month talk time and 1GB of data every single month. Vodacom changed my contract number to a prepaid number, so I do not get the talk time minutes I pay for, nor do I get the data I pay for. I have to manually buy prepaid data and talktime minutes. Vodacom asked me twice to do a simswop, which I have done, and still my account is being debited and I am not receiving service at all.</p> <p>To add insult to injury, I bought R55 worth of talk time, I did not use my phone, but now it is only showing R40. I did not use data this weekend, but all of a sudden my data is on 0. I buy 1GB for R149. Vodacom had a special for the "Just 4 You offers where you paid R79 for an extra GB. I am suppose to have R55 talktime and 2GB on my phone, but I only have R39.50 talk time and just over 1GB. So Vodacom is *****ing my money, left right and centre.</p> <p>Today I called to speak to the consultant who supposedly is sorting my issue, and today I hear she is no longer working there. I have no idea if someone else is looking at my complaing. Spoke to a Geraldine who promised that Kimona Pillay will call me. This is 4 hours later and still no phone call.</p>