Vodacom has been shocking, terrible experience

Spending > R 1,000 on average per month with Vocadom, you would think they would treat you with a little dignity. Not this bunch.<br> <br> 11 Feb: phone has to be delivered, advised that if delivery was to take place on 12 Feb to use the alternate address. <br> 12 Feb: courier calls and advises he is at my office, I inform him that he needs to make use of the alternate address. Courier can't make the delivery.<br> 13 Feb to 14 Feb: I realize the iPhone 6s plus is too big, ask Vodacom to replace it with the 6s. Told this will take 1 to 3 days. <br> <br> Phone to be booked through their system to effect the reversal, doesn't get loaded on the system, someone didn't do this. Never ending sloppiness. Dealing with the upgrades department has been a living nightmare, from them not once, but more than 5 times never calling back when agreed. So much noise in the background that you can't hear what on earth is going on. To some of the operators sounding like they are about to jump off a bridge they are so excited about what life has offered them. <br> <br> Yesterday I called just to reconfirm that they have managed to get the right phone ordered, it was confirmed. <br> <br> Wrong ****** phone delivered. Nightmare end.