Vodacom has been **********ly charging me

Hi,<br> <br> Much to my dismay, I recently discovered that Vodacom has been debiting my account for a contract I never took and a phone I never received to the value of R508.99 per a month for over a year. Upon contacting Vodacom on 03/12 the call center agent advised that the number for this account does not exist and belongs to no-one and clearly ********** activities have transpired, I was then transferred to the legal collections (Thato) department whom advised that I must complete an affidavit so they can investigate further. This was done and I was advised I will receive feedback in 5 working days, as I have not I called to enquire.<br> <br> I have now as I type this spoken to 6 different departments, the last being customer care for the 3rd time, I have since been put on holding from 14H00... 40minutes, my call is almost an hour now. the last agent said that the account # and ref # provided does not exist. How convenient it no longer exist after I have queried this theft, Luckily I first confirmed details with ABSA and Nedbank Corporate prior to contacting Vodacom. Please can I have an answer the ref no I was provided with is: EC-0XSO-26INTD and acc no: I*** <br> <br>