1 reviews | Active since May 2013
Vodacom has been charging me for services not subscribed to - Vodafone Live
<p>Vodacom has been charging me for vuclip service that I have subscribed for; when following with them the send me to the service provider who on turn said :</p> <p> </p> <p>"We did some research and found that 08****4844 never activated our service. We were not able to find any records for this number.<br />VIP Club service that you mentioned in the email does not belong to Vuclip. We have informed Vodacom about the same and their team will contact you regarding your case."</p> <p> </p> <p>this is has been happening from February 2017; and I have asked ; who gave this third party of thier authority to my account be I have a relationship with Vodacom not thier third party; but as you can guess no answer could be provided!! !! </p> <p> </p> <p>This is what vodacom txt me:</p> <p> </p> <p>"Dear Customer. The Content service subscription has been cancelled as requested. These subscriptions can be initiated from the device that your sim card is used in or any other device connected via hotspotting/tethering to the SIM. These incidents are not recorded on our system and any refund request falls outside of Vodacom's scope. Please consult with the Content provider ( Vuclip ) via email ********** or ********** if you require further information or refund.Below are the details of the subscriptions :<br />Provider : Vuclip <br />Subscription name :VIP Club <br />Activation ID: 4213**** <br />Subscription ID:1351****"</p> <p> </p> <p> Vodacom is now nowhere to be found !! ! who is to refund me?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer
Please note that we have answered your enquiry and our final feedback has been provided.
Kind Regards
Dane Larson
Dear Customer
Please note that we have answered your enquiry and our final feedback has been provided.
Kind Regards
Dane Larson
Hi Vodacom ,
i had to AGAIN call you contact centre to get feedback. You staff has informed me that you said you were not going to refund me. REF 1_ ********** ********** .
I have also receved feedback from your so called Third party:
From: Shadab Ahmad ********** />Date: 30 June 2017 at 22:03:33 SAST
To: ********** />Subject: Re: VODACOM LIVE SUBSCRIPTION NOT AUTHORIZED
Hello Matthews,
We did some research and found that *** never activated our service. We were not able to find any records for this number. VIP Club service that you mentioned in the email does not belong to Vuclip. We have informed Vodacom about the same and their team will contact you regarding your case.
Please let me know if you need any more clarifications.
Warm Regards,
Shadab Ahmad
********** | + ********** 71103
THIS DAY LIGHT ******* AS NO ONE TAKES RESPONSIBILITY FOR THIS BUT ONE OF YOU TOOK MY MONEY....CAPITALIST!!!!
I HAVE LOGGED ANOTHER INCIDENT WITH YOU ORGANISITON AS I WILL NOT THIS GO. REF 1- ********** ********** ...
PLEASE PAY BACK MY MONEY...YOU ARE THE WORST!!!
Hi Vodacom ,
i had to AGAIN call you contact centre to get feedback. You staff has informed me that you said you were not going to refund me. REF 1_ ********** ********** .
I have also receved feedback from your so called Third party:
From: Shadab Ahmad ********** />Date: 30 June 2017 at 22:03:33 SAST
To: ********** />Subject: Re: VODACOM LIVE SUBSCRIPTION NOT AUTHORIZED
Hello Matthews,
We did some research and found that *** never activated our service. We were not able to find any records for this number. VIP Club service that you mentioned in the email does not belong to Vuclip. We have informed Vodacom about the same and their team will contact you regarding your case.
Please let me know if you need any more clarifications.
Warm Regards,
Shadab Ahmad
********** | + ********** 71103
THIS DAY LIGHT ******* AS NO ONE TAKES RESPONSIBILITY FOR THIS BUT ONE OF YOU TOOK MY MONEY....CAPITALIST!!!!
I HAVE LOGGED ANOTHER INCIDENT WITH YOU ORGANISITON AS I WILL NOT THIS GO. REF 1- ********** ********** ...
PLEASE PAY BACK MY MONEY...YOU ARE THE WORST!!!
Here we go again ; Vodacom has sent me the same provide details ! This is really frustrating damn!!
Dear Customer. The Content service subscription has been cancelled as requested. These subscriptions can be initiated from the device that your sim card is used in or any other device connected via hotspotting/tethering to the SIM. These incidents are not recorded on our system and any refund request falls outside of Vodacom's scope. Please consult with the Content provider ( Vuclip ) via email ********** or ********** if you require further information or refund.Below are the details of the subscriptions :Provider : Vuclip Subscription name :VIP Club Activation ID: ********** 695 Subscription ID: ********** 738
Here we go again ; Vodacom has sent me the same provide details ! This is really frustrating damn!!
Dear Customer. The Content service subscription has been cancelled as requested. These subscriptions can be initiated from the device that your sim card is used in or any other device connected via hotspotting/tethering to the SIM. These incidents are not recorded on our system and any refund request falls outside of Vodacom's scope. Please consult with the Content provider ( Vuclip ) via email ********** or ********** if you require further information or refund.Below are the details of the subscriptions :Provider : Vuclip Subscription name :VIP Club Activation ID: ********** 695 Subscription ID: ********** 738