RI
Raesa I

1 reviews | Active since Jun 2018

11 Jun 2018, 15:15

Vodacom has been billing me R10 a day for a V Live "p-squarem-hooked-c-01" subscription I have no idea I have been subscribed to

Vodacom has been billing me R10 a day for a V Live "p-squarem-hooked-c-01" subscription I have no idea I have been subscribed to. No notification, sms, nothing given to me to say I am subscribed and I have not even been making use of this service. Vodacom has subscribed me and overcharged (******) me for my March, April, May & June bills for +/- R1000 with a VLive subscription for which I did not sign up for. I was not given any communication,notification, email, sms of any sort to inform me of my subscription. They strangely stopped sending me my bills via email which I was receiving from the start of my contract and only now when I called them to query and send me my bills they send say I am subscribed to something called "p-squarem-hooked-c-01" which was charging me R10 a day for all these months WITHOUT MY KNOWLEDGE. I have never signed up for something like this and demand answers from Vodacom. Calling their call centre does not help as the consultants do not seem to know how to help or just take things lightly. Please can Vodacom tell me what this is all about and why was I was signed up to this without my permission. I want a full refund for all the money that Vodacom has been taking from me.

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Replies (2)
Vodacom
Vodacom's reply11 Jun 2018, 16:50
Official

Dear Customer

Thank you for making us aware of your complaint.

A consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jun 2018, 09:58
Official

Dear Customer,

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.

As per discussion, query has now been Resolved

Regards

Consumer Website Team(SA)