Vodacom has been a DISAPPOINTMENT for the 8 years that I have had contracts

I honestly feel that it is a never ending battle and struggle with Vodacom. I have had numerous contracts with Vodacom for the past 8 years and it has been a never ending battle, every and any transaction that I do is a struggle which turns into an ongoing fight for months and when I say EVERY transaction, I mean EVERY SINGLE ONE.

I did an upgrade on 01/03/2021 online for a Samsung Galaxy A12, I firstly wanted to take the blue colour but it continuously gave me and error so I opted for the black phone instead. Received the confirmation email and sms and went on with my day. Never received a tracking number. Followed up on Facebook with your online team on 03/03/2021 to find out what my tracking number was. I also used your chat option via the Vodacom app. The online team informed me that the phone was not in stock and the ETA was 05/03/2021. The online chat consultant told me that I would be contacted for the phone to be dispatched and if I was not I should follow up again on Friday the 5th.

Followed up again with your Facebook team on Monday the 8th who simply said that when the stock has been received my order will be dispatched. I requested to know when this will be as I cannot wait an unlimited time for this. They rep**** that they do not have a timeframe, which to me is completely ridiculous to say the least.

I then phoned your online team and spoke to a lady, I cannot recall what her name was but I think it was Dianne/Leanne, I could be wrong. I requested to know when I will be receiving my order and she told me that I will be contacted to confirm delivery, I told her that I was told that they do not have stock of the phone to which she insisted that they definitely have stock, she also gave me the number on which I did the upgrade, the phone and the monthly premium so there is no way that it was a mistake.

I phoned again today after still not hearing anything and checking with Tobi on the whatsapp self help portal where my order was and I got a reply that the device was out of stock. I phoned the online call centre again and spoke to another lady, she told me that the device was out of stock and the ETA was either the 12th of March or the 19th of March, I told her that I needed the phone urgently and she said I would probably receive next week or the week thereafter as they were getting 2000 units.

None of the stories add up, I specifically did this upgrade online so I would not have to go through the rigmarole of visiting a store as the service is normally slow. I did it on the 1st to ensure that it is delivered a.s.a.p and everytime when I follow up I am given a different answer and none match up.

I am honestly beyond sick of Vodacom, 8 years of paying thousands and a customer is just always on the losing side.