TD
Thokozani D

1 reviews | Active since Mar 2015

29 Jun 2020, 10:33

Vodacom has become so useless!

I upgraded in the beginning of the month and up-to-date I still have not received the device merely because Vodacom made an error in their documents and the Courier, Ram couldn't effect delivery of the device.

It's been two weeks of calling endlessly and the device is still bit booked back into the Vodacom warehouse.

Month end is here, I'll be debited for a device I do not have! What of the work I've lost out on since I'm not mobile?

The staff is so useless they tell u, they are working from home so no manager or team leader can escalate your query.

0
Replies (1)
Vodacom
Vodacom's reply29 Jun 2020, 12:11
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team