Vodacom has become bigger than the clients

I app**** for a phone in November and it was declined. I disputed that and was asked to provide documents of which I did. It has been over a month now and every time I call I'm being told that my application is under review. Calling the sales & upgrade department is a pain, my calls are dropped, the person who is handling my request is not available mostly, I've been promised several time that an agent will call me back and I was told that I can't speak to the manager. <br> #SA's best network but the service is the worst<br>