1 reviews | Active since Oct 2022
Vodacom has become a Mafia organisation
I tried giving no stars, but apparently that was not an option. I wish to write about their blatant disregard of their customers wishes. This is now the third time this year that I have had to phone Vodacom, mostly on my own airtime after receiving a call from their Call Department(?) Contracted marketing firm(?). I have no idea who the people are that phones me, but they claim to represent Vodacom and as they have all my personal details, I must accept that they are linked to this company. In June they threatened that if I did not update my accounts with new contracts, they would continue to make me pay for these contracts, without supplying me with any further services. I took the lady on and in the end she threw the phone down in my ear. I phoned the service center and they backed down after a day or two. Last week I got a call from another person stating that I might be in for a shock when I received my statement, as all contracts, I have five phones on my profile, had been changed to higher monthly rates. This upset me tremendously, as my contracts end in February and I am seriously considering ending all my contracts with Vocacom, due to this ongoing harassment over the phone. I was however assured that I have no choice but to go with the new rates and that there would be some compensation with more airtime and data allowances. The gentleman also assured me that the contract end dates would stay middle February 2023 and this was only done because I had not updated my contracts end of September as was allowed. This afternoon I received a sms stating that new contracts have been implemented and end date was, February 2025. You can imaging my surprise. Can Vodacom just stop messing with amounts deducted on contracts, new contracts and end of contract dates until asked by their clients. I can assure them that I know my mind, that yes, I shall contact them, should I want to do any of the above. I also do not appreciate the time and effort I am put to every few months because of their threatening, lying and downright de*****ing call centres.
