Vodacom has become a circus

Good day,<br> <br> I had a very bad start with my new contract from activation to billing. My subscription is R169 per month. My account was activated on the 9th and was advised that i will be debited within 24 - 48 working hours. On the 10th in the morning around 1h09 am i got an sms and to my surprise the sms was saying i will be debited R246 when i asked i was told that it's for the sim card connection fee which is R97. On my bank account i had only +-R174.00 Because of the R97 connection the debit order returned on the same day i transferred R169 and escalated the R97 connection fee. A few days later Vodacom credited the R97 connection fee and left the R100 penalty fee which i cannot be held liable for since this was not my fault. The overall balance was now R246 PLUS R100 penalty fee acording to Vodacom which totals to R346. The invoice of R246 was paid up since i trasnferred R169 and Vodacom credited the account with R97 making the R100 penalty fee the outstanding amount.<br> <br> On the 29th of February i was debited R346 instead of the R100 penaly fee which i'm disputing. In one month i have paid this account R515 which is ridiculous knowing that the subscription is R169. Plz refund ASAP!