CB
Carla B
1 reviews | Active since Sept 2013
05 May 2021, 10:48
Vodacom has barred my phone!
My cell phone was in arrears and I made a payment arrangement via a consultant. I duly paid my arrears and my phone was reconnected. My understanding was that I have an arrangement in place and this morning my cell phone has been completely barred. I have business calls to make and this is a huge set back for me. Why would my phone just be disconnected with no warning after an arrangement was put into place which I stuck too? Vodacom please stick to arrangements that are put into place!
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Replies (4)
Vodacom's replyOfficial
05 May 2021, 10:51Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 May 2021, 10:51
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
CB
Carla B's updateReviewer Update
05 May 2021, 11:50My phone is totally disconnected, I am unable to attend to my business calls! This isn't acceptable I had an arrangement in place that I honored! No one has called me yet and this is urgent!
CB
Carla B's update05 May 2021, 11:50
Reviewer Update
My phone is totally disconnected, I am unable to attend to my business calls! This isn't acceptable I had an arrangement in place that I honored! No one has called me yet and this is urgent!
CB
Carla B's updateReviewer Update
05 May 2021, 14:28I still have not received a response from Vodacom. Not expected! I will be cancelling this contract shortly.
CB
Carla B's update05 May 2021, 14:28
Reviewer Update
I still have not received a response from Vodacom. Not expected! I will be cancelling this contract shortly.
CB
Carla B's updateReviewer Update
06 May 2021, 11:03I have still not been contacted by anybody at Vodacom. They are clearly in it for the money and no customer service. I will cancel this contract if I am not contacted today!
CB
Carla B's update06 May 2021, 11:03
Reviewer Update
I have still not been contacted by anybody at Vodacom. They are clearly in it for the money and no customer service. I will cancel this contract if I am not contacted today!