Vodacom has bad customer service

I ordered a cellphone device with Vodacom, I have been a customer for years and they have all my details. They’ve told me upon delivery, I need to produce my ID document. I informed them that my car for broken into, and my ID got ******. I have a signed affidavit from the police including my drivers license as a form of Identification. It is impossible to queue at home affairs for an ID during the peak of Covid 19 third wave, I have underlying issues and have been working from home, it is a massive risk health wise for me to be in that environment at this stage, and they are unrelenting in making this exception. The service is extremely poor, and I am shocked that they cannot make concessions during this time. I have cancelled the upgrade and will not be continuing with Vodacom in any capacity. In a time where the country is in turmoil and it is especially critical to abide by lockdown regulations, I cannot believe the manner in which they have handled this.