Vodacom has awful response times.

I have Vodacom FTTH, and I work from home so internet is crucial to my business. If the fibre fails for whatever reason, Vodacom takes 24-36 business hours to respond on2nd tier response. That is if rebooting the router does not work, the technical will call you back in 3-4.5 days. This I have experienced now first hand 3 times. Further if you want to upgrade to FTTB the response is exactly the same! How can we run a business from home without connectivity for 3-4.5 days. I will have to say the agent did try their best to solve the problem and even offered air time to a Vodacom phone only (which I don't have. To day was VAT submission date and SARS has offered no leniency on VAT submissions and the fibre failed today at +-9:00 am. I spent the next 2 hours try to get hold of Vodacom and get a response.