Vodacom has again not been able to assist me

<p>After a horrible attempt at contanting vodacom a month ago due to a problem with my bill, I have now found myself in the exact same issue when trying to settle my account and cancel my service. upon calling in to query if my account had been cancelled i was advised my account was with pre leagal as my account is in arears. I have now spent over an hour with the call center. Lediwe in pre legal advised that i owe R1384, When i asked why as i was told by cancellations that i would only have to pay an amount of R717.73, Lediwe told me that the cancellations department had **** to me. I was put through to cancallations and spoke to Malusi Khumalo, he advised that he can not see anything on my account as it was pre paid and i would need to speak to accounts department. Masego from accounts says that I owe R717.73 plus an additional R300 cancallation fee Plus R100 rejected debit fee and all of this equals R1384. Im devistated that after my issue with the data service and then an attempt to cancel this contract that i again am having the exact same issues. I called in happy to pay R717.73 as i was told by your advisor to cancel this but should never ever have to pay more than he advised. This is his fault on giving me an incorrect amount not mine. Robin (Supervisor) advised that the R717 amount needed to be paid in 7 days of the cancallation request. I was not told this and was advise that the R717 would be debited as my next debit order. I'm furious with vodacom and cannot beleive how the keep wanting to ***** money from me. I would like to put in a formal compalint about the cancallation department and get feedback asap.</p>