CM
Cordelia M

1 reviews | Active since Aug 2016

27 Feb 2017, 09:32

Vodacom has adopted a don't care attitude towards customers

<p>I contacted vodacom four times in the past two weeks regarding an invoice for a contract phone which was increased by R60. Thus far, I did not get any response from them. The consultants keep saying they will forward my quiry to the relevant departments. It appears to me like vodacom only cares about receiving money from customers and they can even go as far as *****ing from them.</p>

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Replies (1)
Vodacom
Vodacom's reply27 Feb 2017, 10:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team