Vodacom has a Turn-Around-Time of Infinity
I have been trying to port to Vodacom for OVER TWO WEEKS now and have come up against a infinite loop: When the issue you are busy with goes to another department, it is classified as a new call and restarts the turn-around-time to 48 hours. I have been attempting to finalise this for over two weeks and the response today for the 3rd time so far is that a call was logged and it will take 48 hours to resolve. And it seems to be that this is the response you get if you are lucky enough to actually get a response and not simply be ignored by Vodacom...
How is it possible to run a company in this way?
Ridiculous?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team