iL
ismail L
1 reviews | Active since May 2011
08 Apr 2020, 15:13
vodacom has a **** called HOOKED
I discovered over this lockdown period that vodacom has been deducting R10 per day from me, for a subscription that I never took out .
THE **** IS appropriately called 'HOOKED'.
Now I'd like to know when and how they intend paying me back.
The person I spoke to in the service department is just giving me the runaround.
How do I take this up with the competition commission. The dti. As this is theft if I didn't consciously agree to this subscription.
How many other are being ****med???
No reference number can be given by vodacom representative.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
08 Apr 2020, 17:08 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Apr 2020, 17:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Apr 2020, 08:42Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Apr 2020, 08:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call. We have assisted and resolved your query.
Regards,
Vodacom Consumer Website Team
Best regards,
iL
ismail L's updateReviewer Update
09 Apr 2020, 20:3709 April 2020 this morning I recieved a call from a gentleman in the employ of vodacom .
And to my surprise came up with an amicable solution to my grievance .
I thank the gentleman for his understanding and commitment to resolving the issue .
Its good to see vodacom coming this far in customer relations .
Many thanks
And to my surprise came up with an amicable solution to my grievance .
I thank the gentleman for his understanding and commitment to resolving the issue .
Its good to see vodacom coming this far in customer relations .
Many thanks
iL
ismail L's update09 Apr 2020, 20:37
Reviewer Update
09 April 2020 this morning I recieved a call from a gentleman in the employ of vodacom .
And to my surprise came up with an amicable solution to my grievance .
I thank the gentleman for his understanding and commitment to resolving the issue .
Its good to see vodacom coming this far in customer relations .
Many thanks
And to my surprise came up with an amicable solution to my grievance .
I thank the gentleman for his understanding and commitment to resolving the issue .
Its good to see vodacom coming this far in customer relations .
Many thanks