DD
Deneo D
1 reviews | Active since Jul 2012
13 Dec 2019, 12:09
Vodacom has a 3 months turnaround time for responding to complaints
Does it really take 3 months for Vodacom to respond to a complaint? It has now been 5 working days and I still have not received my refund as promised by Pontsho on the 8th of December and noone has contacted me regarding my query.
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Vodacom's replyOfficial
13 Dec 2019, 16:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Dec 2019, 16:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team