PS
Peter S
1 reviews | Active since Mar 2010
29 May 2019, 11:32
Vodacom Harties Fibre
Signed a 24 month contract with vodacom sales order SO190 ********** 24 asset number 2- ********** 7348, your service provider for Hartebee****rt (whomever this is cell: + ********** 7046, called to arrange my New fibre line installation, and never pitched up, does not answer calls or messages, as a result our appointment he arranged was not forthcoming, I mad special arrangements to be at the address for the scheduled time, and no one pitched or called. logging calls with vodacom is a waist of time, nothing comes from that. call me.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 May 2019, 11:51Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply29 May 2019, 11:51
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
PS
Peter S's updateReviewer Update
24 Jun 2019, 06:13Morning, I have signed a 24 month contract for fibre on 2019-04-17, Fibre line was installed to my house 2019-06-01, your installers installed an additional Nokia unit with a registered Mac address in someone else's name, the Nokia unit is not functional and fibre cannot be used this way, Vodacom has yet to have this repaired and to contact a technician to do this. I DO NOT HAVE INTERNET ONLINE.
PS
Peter S's update24 Jun 2019, 06:13
Reviewer Update
Morning, I have signed a 24 month contract for fibre on 2019-04-17, Fibre line was installed to my house 2019-06-01, your installers installed an additional Nokia unit with a registered Mac address in someone else's name, the Nokia unit is not functional and fibre cannot be used this way, Vodacom has yet to have this repaired and to contact a technician to do this. I DO NOT HAVE INTERNET ONLINE.
PS
Peter S's updateReviewer Update
02 Jul 2019, 06:09 Vodacom and fiber contractors came out and repaired the problem, fiber is running smoothly
PS
Peter S's update02 Jul 2019, 06:09
Reviewer Update
Vodacom and fiber contractors came out and repaired the problem, fiber is running smoothly