Vodacom Hartbee****rt

Not really happy with vodacom, I gave my phone in with them @ Hartbee****rt vodacom for screen repairs, they did not put in my insurance claim after my phone has been there for a month and 3 weeks I had to phone head office to find out what's going on only to be told they never put in a claim and that the insurance place was waiting for them to put in a claim. Which I had to put in and only to be told I have to wait another month before I can have my phone back it's going for month 2 now and still no phone and don't know where to go for help. The guy that help me there has story's every day always a new one taariq and moosa that did not even full on the repair form completely just my name on it nothing else. Every time I go in week after week he taariq has a different story the last time I told him that voda head office said mam the guy did not do his work he was shaking. But I am struggling to get my phone for all the time and money I have spend up and down with this I could have bought 4 phones. I just want my phone back broken or fixed, so tired of this now. I would rather loose Guarantee and take it to another place to fix.