KK
Kwena K
1 reviews | Active since Jul 2012
12 Dec 2018, 12:06
Vodacom Harrassment
In June reported an ********** activity with Vodacom after some ***** stole my identity. The issue according to Vodacom was "resolved" in August. They sent me a credit note assuring me that the matter is resolved.
Today on the 12th of December i get a call from RM attorneys stating that my account has been handed over by Vodacom and i need to pay 3800. The same account that was resolved.
For a big organisation like Vodacom to pull such, is disappointing and sad actually. I will never buy anything from Vodacom. I'm so tired of dealing with the harassment from Vodacom that i'm taking this to the consumer protection.
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Vodacom's replyOfficial
12 Dec 2018, 14:36 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2018, 14:36
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team