1 reviews | Active since May 2016
Vodacom Harrassing Customer with Unwanted SMS's
<p>Since my data bundle expired I have been harrassed by Vodacom with SMS's every single day at 7am and also sometimes at night to buy more data. The SMS's say I can stop the messages by sending END to 100, which I have tried more than once but I keep getting the messages.</p> <p> </p> <p>I called Vodacom's help line and they advised that they cannot stop the messages. I asked if I must accept getting these harrassing messages every morning for the rest of my life and the consultant (Jermina) said yes, she had checked with her supervisor (Ginswalo) and I would be stuck with getting these messages. She then gave me a number to make a complaint ( ********** ) but when I call this number it does not work.</p> <p> </p> <p>This really is pathetic service from Vodacom and must surely be against the law to keep harassing a customer with unwanted messages that they cannot cancel. Unless the messages stop I will be changing cell phone company and advising as many people and platforms as possible of the extremely poor service received from Vodacom.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
