HM
Hein M

1 reviews | Active since Mar 2019

15 Mar 2019, 16:49

VODACOM HARMING PUBLIC WITH ********* BUSINESS PRACTICES

VODACOM BILLED ME FOR CANCELLED CONTRACTS. They confirmed their mistake and all I receive is promises to resolve it. Today... finance for a vehicle for my daughter was declined because now i am also listed because of their incompetence. They billed me for R28000.00 without authority and confirmed a refund will be done but nothing happens. Now I have a credit record. This behaviour is damaging to the public and I am taking this to he OMBUDSMAN. Vodacom causing damage to the public and they dont care. I AM A BUSINESS MAN THAT TRADES AS A SOLE PROPRIETOR BUT NOW HAS A BAD CREDIT RECORD. THE MANAGERS AT VODACOM NAMELY LEBOGANG TLADI TOLD ME HER MANAGER VUYO PINDELA AT THE MIDRAND OFFICE PARK IS THE ONE WHO IS SUPPOSED TO REMOVE MY LISTING BUT YOU CANT TALK TO THEM AND THEY WILL NOT GIVE YOU HER CONTACT DETAILS. THIS IS UNACCEPTABLE. All you get is replies that it will be handled but nothing happens. I have to get lawyers involved now to have my name cleared because of VODACOM. ----- EVEN HERE ON HELLO PETER YOU JUST GET A REPLY THAT WE GOT YOUR COMPLAINT AND THATS IT. - NO ONE ACTUALLY HANDLES ANYTHING OR HELPS , SO WHAT EXACTLY IS THE POINT. REFERENCE NUMBERS PREVIOUSLY RECEIVED 1- ********** ********** . That reference number was for the refund , but what about me being listed now. My daughter will not get her car for her 18th birthday because my finance was declined last minute because of the VODACOM LISTING. THIS IS ABSOLUTELY UNACCEPTABLE BEHAVIOUR FROM VODACOM.

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Replies (3)
Vodacom
Vodacom's reply18 Mar 2019, 08:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply18 Mar 2019, 08:42
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query is currently being addressed by the relevant department to assist with this matter. Feedback will be provided upon completion.
Regards
Vodacom Consumer Website Team
Vodacom
Vodacom's reply18 Mar 2019, 09:01
Official
Dear Customer,

Our sincere apologies for the aggravation caused.
Kindly note, an urgent request has been sent to the all bureaus, to update your payment profile.
Regards
Consumer Website Team