Vodacom Harassment Over Prescribed Debt – Unresolved Account Closure Issue

I am extremely frustrated and feel harassed by Vodacom, as I continue to receive emails claiming that I owe money on an account that should have been closed years ago. After making my final instalment payment, I specifically requested that the account be closed. However, I was later informed that there was still an outstanding balance.

When I questioned why the account was not closed as requested, I did not receive a clear explanation and was instead given inconsistent responses. It has now been seven years, and I continue to receive frequent emails demanding payment.

I have not made any payment arrangements or acknowledged this alleged debt during this time. According to the South African Prescription Act 68 of 1969, a debt is legally extinguished if it has not been claimed or acknowledged within three years. In my case, more than seven years have passed.

Despite this, the persistent communication continues, which I consider to be harassment. If this matter is not resolved promptly, I will have no choice but to escalate the issue and report it to the National Credit Regulator (NCR), as I am exhausted by this ongoing situation.