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DL
DOnavan L

1 reviews | Active since May 2013

27 Feb 2018, 09:31

Vodacom harassment for phone upgrade

I have requested one of my Vodacom contracts to be changed to prepaid in January.

End of February it has not been done. "Incompatible" did not load it.

After numerous calls to vodacom to stop the harassment, Vodacom continues to harass the number every 30 minutes for an upgrade. During work time when a call cannot be answered.

After numerous calls to Vodacom the harassment continues

0
Replies (5)
Vodacom
Vodacom's reply27 Feb 2018, 11:05
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

DL
DOnavan L's update27 Feb 2018, 11:23
Reviewer Update
Making you aware of this complaint. You don't care. You have just proved it and continue to harass the number in question. Just be truthful to the public. -Vodacom does not give a **** about there clients rights, or the country constitution. -Vodacom is not complying with the The Federal Trade Commission. - Vodacom is not complying with the Telemarketing and the Telephone Consumer Protection Act (TCPA) - Vodacom does not respect the wish of there clients.
DL
DOnavan L's update27 Feb 2018, 11:30
Reviewer Update
Vodacom is continuing to harass the number in question.
DL
DOnavan L's update27 Feb 2018, 11:33
Reviewer Update
When is Vodacom going to stop there harassment
Vodacom
Vodacom's reply26 Mar 2018, 08:43
Official

Dear Donavan,

Thank you for taking my call.

I do apologise for the delay in response.

Regards,

UW