NM
Nobuhle M

1 reviews | Active since Nov 2018

22 Nov 2018, 19:08

VODACOM HARASSMENT

HelloPeter

Vodacom has been harassing me since 2016. I lodged a complaint and they have decided to ignore it. The account which is being queried has been confirmed by Vodacom not to be outstanding, they told me that a credit amount was due to me instead.

As we speak, they have instructed MBD Inc to harass me. I get called almost every day by the law firm and on each occasion, i have to explain the same thing. There is no continuity and efficiency in that institution, the same as Vodacom.

I would like everyone to know how Vodacom treats its customer and im cautioning them not to deal with the service provider. But most importantly, i want to know if there is a way i can get Vodacom reported for such conduct. Im really tired now.

0
Replies (2)
Vodacom
Vodacom's reply22 Nov 2018, 19:50
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        

Best regards,

Vodacom
Vodacom's reply28 Nov 2018, 12:24
Official
 Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have responded via email. Regards Consumer Website Team 

Best regards,