FK
Farhaan K

1 reviews | Active since Mar 2018

20 Sept 2018, 16:45

Vodacom - Harassment

So as of this morning I have been called 13 times by the Vodacom telemarketing team. As soon as I block one number I get called by another. I currently have 5 numbers blocked already.

Please inform your *********** staff members to cease calling me. Otherwise I will be taking this up with the Consumer Ombudsman as your constant harassment is in breach of s 40 of the Consumer Protection Act

0
Replies (3)
FK
Farhaan K's update20 Sept 2018, 16:50
Reviewer Update
PS please remove my contact number (which I still have no idea how you got hold of it) from your caller list.
Vodacom
Vodacom's reply20 Sept 2018, 16:52
Official

Dear Customer,

Thank you for making us aware of your query.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply21 Sept 2018, 11:26
Official

Dear Farhaan

We are sorry to hear about your experience. We tried calling however was unable to get hold of you.

Please note that we sent a request to our sales team to have your number removed from our database.

Have a lovely day further.

Vodacom Consumer Website Team

Best regards,