tM
talhah M

1 reviews | Active since Jul 2011

26 Mar 2018, 12:48

Vodacom Harassment

On the 13 January 2017 I visited the Vodacom store in Gateway Durban to get a premature cancellation quotation on my Contract. They supp**** me one with a payment due of R3,232.20. I payed this amount immediately and my contract was cancelled and my number moved over to pre-paid.

Around August 2017 I started receiving calls from Vodacom demanding payment for an outstanding balance. Each time they called I told them the same thing, that I cancelled my contract and payed all monies owed as indicated on the cancellation quotation. I even provided the with proof of the above.

It is now March 2018 and I am still receiving these calls and emails demanding payment. So now I would like to demand Vodacom to get off my back and stop harassing me for payments that I do now owe.

0
Replies (1)
Vodacom
Vodacom's reply26 Mar 2018, 13:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,