1 reviews | Active since Jul 2011
Vodacom Harassment
On the 13 January 2017 I visited the Vodacom store in Gateway Durban to get a premature cancellation quotation on my Contract. They supp**** me one with a payment due of R3,232.20. I payed this amount immediately and my contract was cancelled and my number moved over to pre-paid.
Around August 2017 I started receiving calls from Vodacom demanding payment for an outstanding balance. Each time they called I told them the same thing, that I cancelled my contract and payed all monies owed as indicated on the cancellation quotation. I even provided the with proof of the above.
It is now March 2018 and I am still receiving these calls and emails demanding payment. So now I would like to demand Vodacom to get off my back and stop harassing me for payments that I do now owe.
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
