Vodacom Harassment

In January of 2015 we (my mother and I) transferred ownership of her contract to me. I paid the transfer costs, filled in documents and signed the contract to take over the line and today, more than a YEAR LATER the contract is STILL on my mother's name. I've been paying it for the last YEAR, they invoice me every month and I pay the bills: but EVERY SINGLE TIME I call Vodacom they harass me and tell me the contract does not belong to me! Then I spend 10minutes explaining how *********** they are and that the line had suppose to be transferred over a year ago. Finally they realised that the contract does belong to me: when they search using my cell phone number as reference it indicates my mother as the owner, but when using my ID as reference it indicates the number as my contract. I've logged service request to have this corrected, I've sent my ID in as requested to have it corrected, still no-one seems to be competent enough.<br> <br> It's sad that one has to resort to a public domain before anyone wakes up.<br> <br> How will Vodacom make up for treating me like some imposter every single time I call after I have been a loyal customer for the last year.