MH
Marinette H

1 reviews | Active since Nov 2020

29 Nov 2023, 18:40

Vodacom harassing customers that paid accounts in full

If I could add a -1000 rating I would. These people harass you after you have cancelled your contract with them for payment on some outstanding balance which does not exist because they CANNOT provide any proof of an outstanding balance! And then they threaten with legal action but STILL refuse to provide a statement showing where the "outstanding" amount is!

We have a statement which CLEARLY indicates that the account is paid in full after the contract was cancelled! They are going to lose a lot of customers because of this bullsh*t!

0
Replies (3)
Vodacom
Vodacom's reply29 Nov 2023, 18:43
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MH
Marinette H's update29 Nov 2023, 18:53
Reviewer Update
A full and detailed description of this issue has been sent to Carte Blanche and Sunday Times with all the necessary evidence to support.
Vodacom
Vodacom's reply30 Nov 2023, 08:13
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team