JN
Jacques N

1 reviews | Active since Oct 2018

25 Oct 2018, 08:54

Vodacom harasses me every day

Vodacom harasses me constantly, even after they said they would not do it again.

Every day i get a call from the same number (and sometimes other numbers as well, more than one call per day) , asking me for personal details. This i do not give out over the phone, and thus the conversation leads to nothing. After i try to explain this, and the RUDE consultant hangs up, i have to do it over again every day. All i asked for every time is for them to put it in writing and email it to me, that is legally the most professional way to do it. On such email i will respond, and then we all have it on paper. The reason for that is; if i ask for the recordings of conversations, i never get it.

The CPA protects us from this, but Vodacom does not want to play according to the rules, hence me giving this review.

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Replies (5)
JN
Jacques N's update25 Oct 2018, 09:10
Reviewer Update
Just got another call from Vodacom, when i answered the phone rang and no one picked up. Wasting my time, and irritating me in the process. Bunch of clowns!
Vodacom
Vodacom's reply25 Oct 2018, 10:46
Official
 Dear Customer, Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team        
JN
Jacques N's update25 Oct 2018, 21:18
Reviewer Update
Spoke to a female person today, was promised the conversation points would be emailed to me, still waiting for the email. Whats going on?
JN
Jacques N's update26 Oct 2018, 17:04
Reviewer Update
Still no reply, looks like lying and harassment is part of the Vodacom group's business plan...
JN
Jacques N's update02 Nov 2018, 15:12
Reviewer Update
And still, no reply. Just shows the level on which Vodacom performs