WJ
Willem J
1 reviews | Active since Jun 2021
10 Sept 2021, 13:57
Vodacom harasment
And the harasment from Vodacom continues, I cancelled my contract QC*** with them in April +/- 16th. I get phone calls from vvm legal departement (dept collectors) saying the contact was never cancelled and that I owe them R753. My monthly contact payment was only R110 per month for this data line. Very frustrated.
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Replies (4)
Vodacom's replyOfficial
10 Sept 2021, 14:38Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Sept 2021, 14:38
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
WJ
Willem J's updateReviewer Update
10 Sept 2021, 18:08Nobody ever contacted me in the past, why will they now???
WJ
Willem J's update10 Sept 2021, 18:08
Reviewer Update
Nobody ever contacted me in the past, why will they now???
Vodacom's replyOfficial
16 Sept 2021, 10:03Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Legal Team for further assistance. Based on the feedback provided, you have been in contact with our Pre-Legal Department and was advised accordingly with regards to your query. Please refer to the feedback provided below:
May you kindly be advised that the client is affected by account number QC157372 , this account is in arrears currently with R500.76 and the client has arranged to pay this amount on the 27/09/2021.
The client's payment profile will then be updated once this amount has been cleared and the account cancelled fully as it is currently on Top Up Collections.
Should you have any queries relating to the account, you can contact our Pre-legal Team on *** (Free from any Vodacom simcard)
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Legal Team for further assistance. Based on the feedback provided, you have been in contact with our Pre-Legal Department and was advised accordingly with regards to your query. Please refer to the feedback provided below:
May you kindly be advised that the client is affected by account number QC157372 , this account is in arrears currently with R500.76 and the client has arranged to pay this amount on the 27/09/2021.
The client's payment profile will then be updated once this amount has been cleared and the account cancelled fully as it is currently on Top Up Collections.
Should you have any queries relating to the account, you can contact our Pre-legal Team on *** (Free from any Vodacom simcard)
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Sept 2021, 10:03
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Legal Team for further assistance. Based on the feedback provided, you have been in contact with our Pre-Legal Department and was advised accordingly with regards to your query. Please refer to the feedback provided below:
May you kindly be advised that the client is affected by account number QC157372 , this account is in arrears currently with R500.76 and the client has arranged to pay this amount on the 27/09/2021.
The client's payment profile will then be updated once this amount has been cleared and the account cancelled fully as it is currently on Top Up Collections.
Should you have any queries relating to the account, you can contact our Pre-legal Team on *** (Free from any Vodacom simcard)
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Please note that we escalated your query to our Legal Team for further assistance. Based on the feedback provided, you have been in contact with our Pre-Legal Department and was advised accordingly with regards to your query. Please refer to the feedback provided below:
May you kindly be advised that the client is affected by account number QC157372 , this account is in arrears currently with R500.76 and the client has arranged to pay this amount on the 27/09/2021.
The client's payment profile will then be updated once this amount has been cleared and the account cancelled fully as it is currently on Top Up Collections.
Should you have any queries relating to the account, you can contact our Pre-legal Team on *** (Free from any Vodacom simcard)
Regards,
Vodacom Consumer Website Team
Best regards,
WJ
Willem J's updateReviewer Update
16 Sept 2021, 11:46They are lying, nobody from Vodacom has contacted me
Nobody made any payment arrangements with me and I did not promissed to pay any amount on 27th September.
Nobody made any payment arrangements with me and I did not promissed to pay any amount on 27th September.
WJ
Willem J's update16 Sept 2021, 11:46
Reviewer Update
They are lying, nobody from Vodacom has contacted me
Nobody made any payment arrangements with me and I did not promissed to pay any amount on 27th September.
Nobody made any payment arrangements with me and I did not promissed to pay any amount on 27th September.