SK
Steven K

1 reviews | Active since Mar 2012

20 Nov 2025, 10:04

Vodacom happy to make functionality changes and take your money

Vodacom changed their home internet sim cards to no longer work in a cellphone. No communication, nothing. AND you have to use a very selected modems. I found out because on 1 Nov, my sim just stopped working.

Now since I didn't have a modem that works or any communication, I asked for a refund which they refused.

Think of subscribing to Netflix, only to be told later that you can’t watch on your phone or laptop anymore — only on a specific brand of TV. No notice, no option, and if you don’t own that TV, you’re stuck paying for something you can’t use. That’s how restrictive modem-only access feels.

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Replies (1)
Vodacom
Vodacom's reply20 Nov 2025, 10:34
Official
Dear Customer, 


Thank you for making us aware of your complaint. 


Kindly be advised that a consultant will make contact with you in due course to assist with your query. 


***Please note*** Beware of phishing ****s. 


Vodacom will not contact you via Whatsapp to request your personal details 


Regards, 

Vodacom Consumer Website Team