Vodacom hanging up on customers when managers requ

My Vodacom ***) contract is up for renewal on the 24 of Jan 2016, I had a very helpful lady from Vodacom confirm this, she also confirmed I would be able to upgrade from the 1st if I wanted, I then asked seeding that there is like 14 days left if there is no way I can pay in an amount for upgrading in the next week, this lady advised me to contact ***.<br> <br> I proceeded to phone this number and then spoke to the most useless person I have ever encountered, in short he confirmed if my spend was not more then R1200 on the account he would not be able to help, I then requested to speak to his manager, after which he confirmed she wouldn't be able to do anything anyway, after which he put the phone down.<br> <br> So here is my pain point, I currently have 3 contracts with Vodacom of which my average spend on all these are 1600+ per month, this was not taken into consideration no1,<br> <br> no2 I know find myself wondering if I really want to Renew anything with anyone whom doesn't seem to want to assist and then just put the phone down on their customers when the customer asks to speak to a manager/supervisor.<br> <br> Let me know if this is the way you do business!