Vodacom handset taking for ever to be fixed and returned to owner

Item: Vodacom
Rating: 1
Author: Gideon S

We have handed our Huawei P-Smart Gold handset to the Vodacom store in Woodlands Shopping Centre, Pretoria for repairs of the handset screen.

Date handed in: 27 October 2018

We have followed up on numerous occasions to get an update, and received numerous excuses why the handset has not been fixed or returned.

I will appreciate an update on the status of the handset and would like to have this resolved as soon as possible.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

16 Dec 2018, 09:06

Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team

Vodacom's reply16 Dec 2018, 09:06

Official