Vodacom handset insurance change

I've been having great difficulty with cellphone handset insurance changes requested via Vodacom and Finrite policy administrators after recent cellphone contract upgrades. The changes were requested 2 months ago, however do-date this matter is still outstanding, despite more than 10 email and telephonic requests made to Vodacom customer care, Vodacom complaints, Finrite customer care, and Finrite complaints departments. The lack of customer care is truly shocking.