LW
Lizahni W

1 reviews | Active since Feb 2017

07 Feb 2017, 14:19

Vodacom Handset/contract upgrade

<p>Vodacom indicate to its customers that they can upgrade after 21 months - what they do not tell the customer is that they then bill you for 2 handsets for the remainder of you contract, ie the remaining 3 months of your 24 month contract! BEWARE VODACOM CUSTOMERS! This is misleading the customers at large! Fed up with Vodacom!!!! Customers just cannot win the battle with Cell phone providers.</p>

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Replies (2)
Vodacom
Vodacom's reply07 Feb 2017, 15:46
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply15 Feb 2017, 18:25
Official

Thank you for bringing this incident to my attention.

Kindly note the above has been addressed and resolved, please refer to our consultation.

Warmest regards

Elroy

Best regards,