TM
Tebogo M

1 reviews | Active since Dec 2017

20 Jan 2022, 15:26

Vodacom hands over cancelled contracts to vvm who is terrorizing clients

I'm being harrassed by a company called VVM acting on behalf of vodacom claiming that I owe them money after I cancelled a contract with Vodacom.I have sufficient proof that my account was paid and closed but still this VVM keeps on harrassing me,Vodacom please assist as I got the below from vvm : Attention:

KASI CONSORTIUM PTY LTD

E-mail:

Account Number:

VB010244

Account Holder:

KASI CONSORTIUM PTY LTD

Creditor:

Vodacom (Pty) Ltd

Outstanding Balance:

R4720.20

Our Reference:

***1

Dear KASI CONSORTIUM PTY LTD ,

RE: Convenient payment channel to pay your Vodacom (Pty) Ltd account

We trust you and your family are staying safe during this lockdown period .

It is difficult to pay at stores and at bank branches, given the restrictions that are being enforced by our authorities.

Below are convenient ways to pay your account and remain in good standing:

1. Internet or Mobile banking by using the below banking details:

Vodacom (Pty) Ltd is a preloaded beneficiary and will be available on your online banking on your PC or from your mobile.

Kindly use reference number VB*** when payment is made.

2. Debit orders

Contact us by using any of the below convenient channels in order for a consultant to assist you with setting up a debit order payment that can be processed.

Debit orders are a great way to help you save money!

Our consultants can be contacted through the following channels:

Enquiries: Telephone: *** Email: *** Live Chat: www.vvm.co.za WhatsApp: *** VVM Portal: https://portal.vvm.co.za/

We encourage you to pay your account as agreed, to avoid any unnecessary charges and or possible interest.

Should you not be able to pay the full amount outstanding or the amount which was agreed upon, make at least a minimum payment that will meet your creditors’ requirements, by the specified due date to avoid a negative impact on your credit profile.

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2022, 23:03
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team