KS
Klawa S

1 reviews | Active since Feb 2021

06 Jul 2022, 10:13

VODACOM HANDING ME OVER TO LEGAL FIRM

I am sick and tired of this

16 June 2022 I wrote a review on how Vodacom handed me over to the Lawyers and that it was not my account and then Vodacom settled this saying it was a mistake on their side and the Lawyers retracted their letter and wrote an apology to me stating that it was retracted and I have no accounts that need to be paid

NOW this week ANOTHER Legal Firm is calling me saying I owe Vodacom R2 500 (could not hear the full amount as telephone lines are terrible from their side) but when I call Vodacom they say my account is paid up to date

Previous Lawyers was VVM for R4087.79 that was not my account because everything is paid up to date New Lawyers are MBD INC calling me and saying I need to make payment arrangements

I want an explanation IMMEDIATELY because this is highly unacceptable and I will NEVER in my life again use Vodacom because this is just so wrong on so many levels I cannot explain my anger and frustration

Either Vodacom has to get with it and sort this problem out or I will continue to post bad reviews on Hello Peter because I am sick and tired of this happening to me it's not like anyone else is having this problem

Once this is sorted out as well I would like an apology letter from Vodacom and trust me if this happens again and I get more calls from lawyers I will cancel anything and everything I have ever had with Vodacom because this is completely unacceptable and highly unprofessional!!!!!

I have all the proof of payments to show my accounts are paid up to date and the letters from VVM and Vodacom stating all accounts are paid up to date and I have NO shortfall on my payments and I am not behind on any payments. If this is not sorted out I will take this further and leave no stone unturned cancelling anything and everything I have with Vodacom and I will not be held accountable for ANY AMOUNTS occurred for debt collection or any additional charges on this account

I urge Vodacom and their legal team to take me to court so that I could show the court who is the party that is ***********. I am fed up with email and sms threats of being suede and phone calls. Once again, I am eagerly waiting for you response and what you will do to prevent this from happening again.

I will not recommend Vodacom to any customer and highly advise them to use a different provider rather than use Vodacom. I strongly urge people to rethink using Vodacom as a service provider because they have no idea as to what is going on in the accounts department

0
Replies (2)
Vodacom
Vodacom's reply06 Jul 2022, 12:21
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
KS
Klawa S's update06 Jul 2022, 12:43
Reviewer Update
good day

MBD has contacted me as well saying that Vodacom has handed my account over to MBD

this is not phishing ****s this is seriously happening and no one can tell me why my account has an outstanding balance and Vodacom does not see it on the system in store so why is MBD Debt collectors calling me and telling me Vodacom has handed my account over to them?????

i need answers and fast this is one very very big problem for me and i expect Vodacom to apologize in writing for this error