KM
Khomotso M

1 reviews | Active since Aug 2017

07 Aug 2017, 15:14

vodacom handed me over for the account that was paid already

<p>i had a debt with vodacom which i was paying monthly. during may when i went to maternity leave i went and settled the account which amounted to R850.00. end of july i started receving sms's that my account has been handed over to VVM. when i call vodacom, they were unable to help me, when i called VVM they also referred me to call vodacom. i am so disapointed because obviously that payment was already reflecting on thier system when they decided to hand me over to their debt collectors more especially because i paid in their vodacom stores. </p>

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Replies (1)
Vodacom
Vodacom's reply07 Aug 2017, 15:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team