bB
biancagibazzz B

1 reviews | Active since Jun 2016

17 Nov 2021, 21:21

Vodacom handed me over

I am so flabbergasted by Vodacom, in 2020 same I was fighting the issue of a ********** upgrade was done on my Vodacom account and an amount of R3k+ was debited. After the battle with their call center, with the ***** department & accounts department for a month and 3 weeks to get the matter resolved and terminating my business relationship with Vodacom eventually it was solve. Refunded my money back and stopped debiting my accounts. Guess what they have handed me over to MBDCS and I owe Vodacom +R20k what the hell is that. Can someone from Vodacom and. Make me understand how do I owe Vodacom with me clearly stated last year when I was de*****ed that I am ending my business with Vodacom. I need all my call recording with Vodacom where I have contacted them and them contact me and someone listen to those call and clear my name please. I don't need this.

0
Replies (3)
Vodacom
Vodacom's reply18 Nov 2021, 07:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
 
bB
biancagibazzz B's update23 Nov 2021, 11:16
Reviewer Update
Thank you.
bB
biancagibazzz B's update22 Mar 2022, 14:23
Reviewer Update
Good day, after this feedback that my account has been with drawed from MBD and the amount will be written off and ITC updated, can I have proof that it's done and a letter confirming all this be sent to me via my email *** or ***.

I want the above because every week to date since the your last response MBD is sending SMSes and emails about my overdue amount so who is fooling who in this regard. They are even calling me.

Can this matter be sorted one and for all.