GS
Gavin S

1 reviews | Active since Sept 2015

08 Mar 2016, 13:55

Vodacom handed me over

So, lets get one thing clear, right from the beginning. I am not a Vodacom customer. I never have been, and with this experience, never will be. <br> <br> My identity was ****** some 8 months ago in KZN - I live in Gauteng. I had a debit order placed on my account, which I stopped, as a contract had been taken out on my name. I have now been handed over by Vodacom because they cannot sort this out. Apparently I owe them in the region of R 70 000. <br> <br> I have made repeated calls to them. Sent through affidavits, ID documents, bank statements ... etc etc etc. Even though I am not a client. The only response I got from the call centre agent was ''***** Unconfirmed''<br> They never bothered to call me, mail me or contact me in any way. <br> <br> I have dont my due dillegence ..... and this matter is still to be resolved. i am at my wits end and do not know where to turn. <br> I really do not want to pursue legal action, as that is more stress than it is worth. <br> <br> What would be amazing ..... and this doesnt happen ... perhaps, on a far off distant planet a representative calls - we go through the process - we sort it out. <br> The phoen get puts down, everyone is smiling. But that is obviously in a universe, far away

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Replies (1)
Vodacom
Vodacom's reply09 Mar 2016, 07:30
Official
Hello gavins123,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team