Vodacom / Hammond Pole Attorneys just Pathetic

Vodacom is the worst service provider ever, as well as the Hammond Pole Attorneys. Vodacom has ruined a lot for me since inception of taking a contract with them for an HP Laptop. The application was done over the phone and it was agreed that i would be paying them R 299 per month,, 2 months down the line my internet was suspended i called to enquire and i was told i was owing some ridiculous amount as my contract was an open line, however the consultant who did my application said nothing of that sort...

I told Vodacom that i would not pay for something i had not agreed upon and they never hesitated to send me letters , sms's and calls that they where going to hand me over...

I just decided to pay them through Hammond Pole Attorneys and i have settled the account. It frustrates and annoys me that i have not received an email , sms or call thanking me for settling the account, but that's not the issue. THE ISSUE IS THAT i need to be the one running around making calls and finding out if they have received the amount? When should i expect a settlement letter? Is my name cleared , is my credit bureau status cleared? I am getting all kinds of different answers, as for Hammond Pole Attorney's before getting a settlement quote nobody knew how much i really owed.

I just want my paid up letter, and my credit bureau status cleared, I did this payment on the 25 July 2019 and sent my proof of payment.