AS(dT
Andreas Simon (Andre) du Toit
1 reviews | Active since Aug 2020
17 Aug 2020, 09:35
Vodacom had the complain wrong again !!
This is a follow up on my previous complaint. Again Vodacom had it wrong. I was complaining regards the money I had to pay for the release of the ONT. The feedback I received from them is that it has been released. Ok?????? The person that called me informed me the this will be forwarded to the finance department. No feedback to date. This is what I had to deal with to date. Being send from pillar to post. All I want to know is why I had to pay Vodacom when they connected me AFTER..note AFTER we have cancelled. Cell C confirmed that our connection will be free of charge ( as per The agent that signed us up)
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Replies (2)
Vodacom's replyOfficial
17 Aug 2020, 09:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
Vodacom's reply17 Aug 2020, 09:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,
AS(dT
Andreas Simon (Andre) du Toit's updateReviewer Update
18 Aug 2020, 11:39This is the only response that Vodacom gives, I will be contacted. First they had my query incorrect. I was phoned by a person who had the wrong information. I did receive a message that I will be contacted by an agent .........guess what.......... no phone call. What is the next level of complaint...
AS(dT
Andreas Simon (Andre) du Toit's update18 Aug 2020, 11:39
Reviewer Update
This is the only response that Vodacom gives, I will be contacted. First they had my query incorrect. I was phoned by a person who had the wrong information. I did receive a message that I will be contacted by an agent .........guess what.......... no phone call. What is the next level of complaint...