HRH
Hein Rabe Hein.rabe

1 reviews | Active since Jun 2022

17 Aug 2022, 11:53

Vodacom had a great contract deal in april R199 for 20 gigs of data per month for 24 months sadly I have never paid the amount stipulated in the contract instead they have been *****ing R318

Vodacom had a great contract deal in april R199 for 20 gigs of data per month for 24 months sadly I have never paid the amount stipulated in the contract instead they have been *****ing R318.99 every month. Like any person I phoned and enquired aboutn this *****ulant practice. I the got the answer that there has been a 5percent price increase I'm not a mathmatician but I don't think 5percentincrease from R199 is equal to R318.99 the helpfull person on the onther side of the phone couldn't make these university grade calculations either. So I logged a complaint via e-mail then I got an automated reply with a service request number *** now 3 months later I haven't heard anything from them and they still ***** my money every month I would highly recomend any other provider .

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Replies (1)
Vodacom
Vodacom's reply17 Aug 2022, 12:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team