Vodacom hacks and *****s personal information.

<p>I would like to bring to your attention happenings that has taken place at your Vodacom store in Pietermaritzburg, Victoria Road.</p> <p> </p> <p>On Monday 18 July 2016, I went to upgrade my contract. I upgraded to an IPhone SE, the store technician was unavailable so I was assisted by someone else to set up my phone.</p> <p> </p> <p>Straight away I noticed that the phone was not functioning correctly and was told I need to set up the rest of the settings first.</p> <p>The next day I drove back to the store, a 160 km drive for me, and told them that the phone is not functioning correctly and asked for it to be replaced. As they told me the day before “If I’m unhappy with the phone in any way bring it back and we will replace it in a 7 day period, after the 7 day period the phone will be send away for repairs, Vodacom warranty.”</p> <p> </p> <p>They said that the technician will check the phone and see if he can reload the software and set it up again. The technician was unable to do this because the phone would not function correctly and denied all iCloud, iTunes settings. The technician then informed the manager of the store that there is a problem with the phone and they replaced my IPhone for me.</p> <p> </p> <p>Couple of days later I was phoned and asked for my iCloud pass word as they are trying to reset my first phone, I did not want to give them my personal information and said I would come see them. On Monday 25 July I drove to the store, 180km again, and told them that the phone is not on my iCloud account, I removed it. I logged on to my account and the technician confirmed to the manager that the phone is not on my iCloud account and that he is unable to do anything.</p> <p> </p> <p>On 12 August 2016 I get an email saying that my iCloud password has been changed, I try using my iCloud, iTunes but I can’t as I have no pass word. I phoned the store and spoke to the manager Arnold, he confirms that they are working on my old phone and that they have hacked into my iCloud, iTunes and Gmail account and changed my pass words and other settings without my consent.</p> <p> </p> <p>What you have done is ******** and you have hacked and ****** my personal information without any consent what so ever from me.</p> <p> </p> <p>You have also changed my current Iphone’s settings and it is not operating correctly now, I can’t log into my accounts and can’t receive emails or use the iTunes/app store.</p> <p> </p> <p>I am sitting with a phone that is not functioning correctly now because of you, my personal information is also unaccusable from me as you have changed my passwords.</p> <p> </p> <p>I am very unhappy with Vodacom and will take this matter further.</p>