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janekw J
1 reviews | Active since Oct 2016
28 Jan 2021, 12:08
Vodacom "Hacked" but they say My service has been "suspended (sic)
0 out of 10! I am sitting working remotely no where near a landline and I try to make a call and my phone diverts me to a "Voice Message" that says my service has been suspended! Apparently (I he ar from three other people via e-mail) that hacking has taken place. What drives me insane is this: they do not send out an sms and why do they post voicemail that saya "your voicemail" has been suspended when they are being hacked. What direct Vodacom call number can I call to establish what is going on?
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Replies (1)Vodacom's replyOfficial
28 Jan 2021, 14:07Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply28 Jan 2021, 14:07
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
