VODACOM ha streated me unfairly

I have been with Vodacom for more than 13 years and have paid my subscription every month without failure.

I'm May I advised vodacom in writing that my contract is expiring on the 6/7/2021 and I don't want to renew it. Vodacom advised me to take data contract if I don't want voice subscription which I agreed to. However, towards end of May I contrcated vodacom to confirm my chosen price plan and I realized that's not what I wanted so opted to continue with cancellation. My current subscription is about R2200/Pm.

However, in June, I did my research about data price plan and I chose the R299/month 100GB which I contacted Vodacom about and we agreed that I can have that effective 1/7/2021. Towards end of June I received sms that my courier will deliver my parcel and will contact me. Few days later courier called me to deliver sim card to my home address by I'm not available at home due to work commitments.

When I asked vodacom what the sim is for, I was told it's just in case I want to swap this curent sim and I shouldn't worry because I don't have to use it if I don't want to and it won't affect my upgrade so I relaxed.

ON the 1st July 2021,wjen I wokeup I thought I Was now on my new updgraded data plan, toy shock my old contract was still in place and the allocation was the same so I contacted vodacom to findout what's going on.

Vodacom told me that since the sim was only delivered on the 1/7/2021 vodacom could not activate my contract whic shocked me because I was told the sim of so in case I want to sim swap I can use and now I don't want to simswap because I using the same fone and same sim on my current fone and I was told the delivery of sim will not affect my new contract. But now it's affecting my new contract because it's only delivered on the 1/7/2021 and my contract could not be loaded as such I remain on mor expensive old plan unsead of my chosen new plan. I was also told that the can't activated a upgrade contract in the middle of the month.l so I should wait until 31/07/2021.

On the same day, 1/7/2021, I contacted vodacom telling them that I don't have any new agreement to continue with this contract as our original agreement was effective 1/7/2021 and you didn't activate it and you didn't get any new agreement from me to activate it later, so I'm no longer interested in upgrade so I'm canceling my contract effective 31/07/2021. However the consultant I spoke to told me he's escalated the issue to retention department and will revert back to me. I thought this would happen the same day or later that day for. A company of vodacom size. Seeing that no response was given to me, I followed up the following day, 2/7/2021, and vodacom rep**** that they're still waiting for feedback from retention department about cancellation. However, the consultant Valle dme back asking if they can give me free 5GB data this month and activate my new upgrade as a sign of gesture will I accept that and have my new contract activated in August? I said no. I want my 100GB and not 5GB otherwise my contract must automatically terminates on the 31/07/2021.

Until today, I'm still waiting for vodacom to come back to me with confirmation that my contract is confirmed as terminated effective 31/07/2021 and my number moved to prepaid.

Vodacom has the worst customer care department in mobile industry. I've spent the past 1,5 months trying to upgrade my contract or cancel it but they made it impossible to finalize my upgrade or canceling it.