EL
Eugene L

1 reviews | Active since May 2021

31 May 2021, 08:49

Vodacom guilty of theft.

I can celled my data contract with Vodacom in the beginning of March as per the agreed T& C's. They then proceed to still deduct another two months of debit orders of my bank account. I raised the issue with them on the 10th and 11th of May upon which they responded the matter will be resolved within 48 hours. They also confirmed that someone will be in contact with me. I then received a very pecu**** mail from Vodacom where they made it seemed I had just cancelled my contract with the last deductions to take place at the end of May. It is now the 30th and I will be taking further step in getting my ****** money back from Vodacom. Yes, it is theft. Theft or ****** property when you take something from someone else without their consent. No, it's not just a simple mistake, if I did the same to someone else I would be charged with theft. I will also be charging Vodacom for three hours of my time and the hour I spent on the phone trying to resolve the matter. I now have had two very unpleasant experiences with Vodacom and will endeavor to not make use of any of the services they provide. I will also be advising everybody I know to stay away from Vodacom.

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Replies (1)
Vodacom
Vodacom's reply31 May 2021, 12:47
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team