Vodacom Guguletu Store- Bad service from consultant

Went to Vodacom Guguletu just to get a new sim card for my other as my other one is currently not working, was assisted by a consultant by the name of Amanda Kwange, her attitude was not pleasing from the beginning, lacked friendliness. I then told her that I wanted a new sim card, still with an unfriendly attitude she then told me that I needed to have my ID and Proof of Address in order to acquire the sim card, she then called out the next customer immediately after that without a moment's thought. I understood that I had to have my ID with me as I was only caring my POA, so I then went home which is about 15km away in order to get my ID, came back with my ID and POA was assisted by the same consultant, told her what I wanted to do and she simply took out a sim card from the shelf and gave it to me told me that it had already been RICA'd i can use that one without even asking for my ID nor POA . I then asked her why did she send me away the 1st time to go get my ID if she wasn't going to use them now, because it was an inconvenience for me to go up and down like that. Miss Kwange simply offered to RICA a new sim for me without any apology or remorse for my troubles. All I wanted was a sim card, was not expecting the kind of bad service and inconvenience that I got today, I do not know if it was out of spite, incompetence or is she usually just like that to every customer, either way my experience was terrible and it wasted a lot of my time. I am very angry and disappointed.